We found out today that we can’t exchange tomorrow due to a cock-up somewhere that means that we won’t get some essential documents for our sale until next week at the earliest.

I am livid and depressed at the same time. After many phone calls today, I have discovered that the Management company (called Equity plc) have lousy customer service and have such an inefficient legal team that a job my solicitor reckons his company could do in less than 24 hours will take then 8 days :(

What I can’t work out is why we didn’t know this earlier. Our solicitor has been saying to use that we are ready to exchange for a while now and then this comes up… So either he was telling me something wrong or I was missunderstanding what was said. Have to find out tomorrow and I’m really worried that it’s me that missunderstood ;(

I do know that our solicitor has been trying to get the documents from equity since mid May. He seemed to believe (whenever we spoke about it) that the documents from equity would be “any day now” whilst Equity seem to have sat on their hands. They certainly haven’t answered emails and when you try to phone them, you aren’t allowed to talk to the legal department so can’t find out the truth anyway. Talking to the “customer service” agents doesn’t help. I phoned three times today and got three different answers to the same question.

So I’m pissed off with Equity plc, my solicitor, me and the whole process.

Actually, that’s wrong, my overriding feeling is that I’m gutted :(